Note: Not all products can be shipped worldwide. In case you order an item that can't be shipped to your location we will fully refund your payment and notify you via email.

After your payment is verified, it may take up to 3-5 days to process and ship your order.

This does not include weekends or holidays.

Purchases made after 9 am EST will not be shipped out until the next business day.

If you order after 9 am EST on a Friday, your order will likely be shipped out on the following Monday.

Location	*Estimated shipping time
United States	6-25 days
Canada,Europe	15-25 days
Australia,New Zeland	15-25 days
Mexico,Central America,South America	20-30 days
Asia and other countries	6-20 days

We have a selection of products that are manufactured and shipped from Canada. These products are only available in the United States and Canada. The shipping time is 3 to 5 days. If you need them shipped internationally, please contact us to receive a quote. NOTE: We are experiencing shipping delays due to the lack of flights and increasing Covid-19 restrictions.

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Customs, Duties and Taxes

- ZenQ Designs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

- If you received your order damaged, please contact the shipment carrier to file a claim.

- Please save all packaging materials and damaged goods before filing a claim.

We accept returns within 14 days of receipt of your merchandise.

You must email upon receipt to inform us of any issues with your order.

Email: info@zenqdesigns.com

 Refund Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.