FAQS
How do I place an order?
To place your order, choose the product that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you fill in your personal information in English and pay for the order. Make sure to complete all steps in the payment procedure when paying so that we are able to capture the amount and ship your order.
Was my order successful?
You should receive an email confirmation within an hour of placing the order. There may be an issue with the order if you don't receive an email confirmation. Please contact us immediately via our contact page or email us at info@zenqdesigns.com.
How do I use discount codes?
Your discount code can be added at checkout. The discount will immediately be discounted from the total sum while applying the coupon. Please note that you can only use one discount code per order.
How do you ship my packages?
Packages will be shipped by ChinaPost/EMS/DHL/UPS/FED EX depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, let us know and we will contact you.
Where is my order shipped from?
ZenQ Designs partners with various suppliers in Asia. We ship our products from warehouses in China, Singapore and occasionally United States, depending on item availability.
Do you provide tracking information?
Yes, you will receive an email which contains your tracking information once your order has shipped, but sometimes due to free shipping tracking is not available.
My tracking says "no information available at the moment".
- For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. -If you have any other questions, please contact us and we will do our best to help you out.
Will my items be sent in one package?
For logistic reasons they will be separate most of the time.