Note: Not all products can be shipped worldwide. In case you order an item that can't be shipped to your location we will fully refund your payment and notify you via email.
After your payment is verified, it may take up to 3-5 days to process and ship your order.
This does not include weekends or holidays.
Please note that our delivery options refer only to the delivery time frame and not to the time required to process your order.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Once your order has been processed, you will receive a shipment confirmation email with your tracking number. Please note that the tracking number may take some time to start showing updates.
Purchases made after 9 am EST will not be shipped out until the next business day.
If you order after 9 am EST on a Friday, your order will likely be shipped out on the following Monday.
|Location||*Estimated shipping time|
|United States||10-25 days|
|Australia,New Zeland||15-25 days|
|Mexico,Central America,South America||20-30 days|
|Asia and other countries||6-20 days|
We have a selection of products that are manufactured and shipped from Canada. These products are only available in the United States and Canada. The shipping time is 3 to 5 days.
If you need them shipped internationally, please contact us to receive a quote.
OUR 4 POINTS CUSTOMER PROMISE
- 30 Day Money Back Guarantee
- Tracking Number for Every Order
- Safe Payments via Credit Card
- Real people on our Internet Help Desk
- We use encrypted SSL security for 100% protection
Customs, Duties and Taxes
- ZenQ Designs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
- If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.